Tickets

From MochaTicket
Jump to: navigation, search

Tickets


Contents

Take Owernship

How to take ownership of a ticket. There are two way to take ownership of a ticket.

  1. Hit Reply. That will automatically Take Ownership AND Lock the ticket. This insures two agents will not reply to the same ticket.
  2. Select ticket, choose Modify, Take Ticket (not often used)
Personal tools
Namespaces

Variants
Actions
Navigation
Toolbox